Frequently asked questions

1)What is Carvoy?

Carvoy is an online car leasing company that provides a hassle-free car leasing experience by bringing convenience and transparency to the automotive industry.

2)What is the process of leasing with Carvoy?

The process is broken down into three steps

  • Build Your Car:
    First, research and build the exact car that you want. Whether it be a Honda or a Maserati, Carvoy has a certified dealer network that has access to any make or model that you are interested in leasing.
  • Select Your Offer:
    Once you have built and requested the vehicle that you are interested in, a Carvoy specialist will locate the vehicle for you. This generally takes less than an hour. Once located, the vehicle offered will be displayed and you will then be prompted to choose one of three offers:
    • Sign & Drive
      This is where taxes, bank fees, and DMV fees are enrolled in your monthly payment; all you have to pay is the first month due on signing.
    • Average Joe
      This is the most common selection. Taxes are enrolled in the monthly payments, but bank fees and registration fees are due on signing (averaging around $1375).
    • The Low
      This is the lowest monthly payment, but the highest due on signing. Here, taxes, bank fees, and DMV fees are due on signing.
  • Delivery:
    Once you select your offer, we approve you for the vehicle. This is done by a simple credit application which can be completed through your online Carvoy dashboard. Approval can take up to 24 hours, after which you will be prompted to schedule a time for delivery.

3)What is the difference between Carvoy and other online car buying sites?

Most online car buying platforms leave you to your devices after you have found the car you are interested in. Your information is simply passed along to the dealerships where you will be bombarded with calls. Contrastingly, Carvoy helps you through the entire process: from locating the vehicle all the way to delivery.

4)Who provides the financing for the lease?

The financing will go through the vehicle's credit company. For example if you are leasing a volkswagen vehicle, you will be applying to Volkswagen Credit to get approved for leasing.

5)Where are the vehicles serviced if purchased with Carvoy?

You still service the vehicle at any car dealership of your choice.

6)How do I setup a test drive?

We recommend that you go to the dealership and test drive the cars that you are interested in before you start the leasing process online. Remember, you are in no obligation to purchase the vehicle at the dealership when test driving a vehicle.

7)Does Carvoy provide new or used car leasing?

Carvoy only provides solutions for new car leasing. We do not intend to operate with pre-owned vehicles.

8)Who is providing the vehicles when purchased from Carvoy?

Carvoy has a certified dealership network who supplies us with our vehicles. Once you have confirmed the car you would like, Carvoy picks up the vehicle from the dealership and delivers it your doorstep.

9)Is there a charge for delivery?

Delivery is 100% free currently :D.

10)Does Carvoy provide car-buying options?

At the moment, Carvoy only provides options to lease your vehicle. We have plans to enable car-buying in the near future.

11)Is there a way to terminate my leasing contract early?

To give the best possible experience to our consumers, we have built a marketplace for you to get out of your lease for absolutely no cost. We provide a service where you can transfer your lease to someone else who is looking to take over a lease. Please visit our educenter for more information.

12)What if Carvoy cannot locate the exact vehicle I requested?

We do our best to match the vehicle requested. In the event that we cannot locate the vehicle for you, we can custom order it with our dealer network.

13)Are there any hidden fees?

Absolutely not! Carvoy was built on the idea that car buying/leasing should be 100% transparent. We provide a step by step breakdown of exactly where your money is going. If you have any questions or concerns about your leasing experience, please feel free to contact us at our Carvoy Support network, available 24/7.